Delete Your Account & Data
Last updated: July 12, 2026
Requesting account deletion removes your Zivox account and associated personal data. Disconnecting or revoking Strava also requests deletion of your associated Strava data.
How to request deletion
- Send an email to zivoxapp@gmail.com.
- Use the subject line: Delete My Account.
- Include your account email/phone and any identifier you use in the app.
- Alternatively, use the 'Delete Account' feature in Profile -> Personal Info within the app. To remove only Strava data, disconnect Strava in the app or revoke Zivox in your Strava account settings.
- After processing, we permanently delete the requested data within 30 days and send written confirmation to the email associated with your Zivox account.
What we delete
- Account profile and authentication-related records.
- User-generated content associated with your account.
- Stored health and activity data linked to your account.
- Strava activity, profile, route or location, token, cache, and derived personal data associated with your account.
Retention exceptions
Some non-Strava records may be retained when required by applicable law, fraud prevention, tax/accounting, or dispute resolution obligations. Strava data is retained only as a transient cache for no more than seven days and is permanently deleted following a verified deletion request, disconnect, or revocation.
Processing time
We aim to process verified deletion requests within 30 days.
Contact
If you have questions about deletion requests, contact us at zivoxapp@gmail.com.